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    PRODUCT CARE

    Please wash the product inside out at 30 degrees and iron the product inside out for long lasting durability.

    RETURNS

    Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange and 
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    REFUNDS (IF APPLICABLE)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed. Once you have received your refund email confirmation it can take 5 working days for credit/debit cards or 24 hours for PayPal refunds to show in your account.

    LATE OR MISSING REFUNDS (IF APPLICABLE)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at contact@urbantribesclothing.com

    SALE ITEMS (IF APPLICABLE)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    EXCHANGES (IF APPLICABLE)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@urbantribesclothing.com and send your item to: Urban Tribes Clothing, Knowledge Dock Business Centre London GB E16 2RD.

    SHIPPING 

    To return your product, you should mail your product to: Urban Tribes Clothing, Knowledge Dock Business Centre London GB E16 2RD. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.